Terms & Conditions
Terms and Conditions ("Terms")
Last updated: August 22, 2019
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.aureliaessentialoils.com website (the "Service") operated by Aurelia Essential Oils ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Aromatherapy is not an official method of treatment and the information provided are some traditional uses of essential oils as they apply to aromatherapy application. The uses suggested here are from aromatherapy text and folklore, and are not intended to replace in any way remedies or cures for medical ailments. These statements have not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent disease. If you have allergies or sensitivities or any known condition which makes you suspect an allergic or other sensitivity reaction, caution indicates checking with your licensed physician.
We reserve our right to refuse service for any legal reason. All prices for products and shipping costs are subject to change without notice. All amounts stated are in USD.
No Return or Refund Policy
Please note that we do not accept returns on essential oils and products containing essential oils. We are careful to insure that our essential oils and other products containing essential oils are as pure as possible and have not been exposed to high levels of heat or radiation of any kind. In order to keep this level of product integrity, we do not accept returns or exchanges.
We admit no responsibility in the unfortunate event of merchandise damage when shipment is in route. All orders are processed and triple checked to ensure accuracy and completion. If a product should leak, break, stain, soil or arrive empty it is the customers sole responsibility to file a claim with the carrier. We can do nothing, as we have no control of the delivery process. We choose the greatest carriers to avoid such circumstance, but such events are unavoidable should they occur. As we ship out our parcels in perfect condition, the maintenance of its state is solely up to the carrier.
After an order has been placed, and has entered processing, Aurelia Essential Oils does reserve the right to charge a restocking fee up to 20% of the value of the goods, at our discretion. The most likely instance where this is applicable is where the customer requests a cancellation of the order for reasons beyond our control, but the goods have already been dispatched from the warehouse and Aurelia Essential Oils incurs costs physically returning packages from Los Angeles or Overseas depots back to our shipping origin. Another possible instance where we may charge restocking fees is where a customer cancels several processing orders all at the same time.
aureliaessentialoils.com attempts to be as accurate as possible. However, Aurelia Essential Oils does not warrant that product descriptions or other content of aureliaessentialoils.com is accurate, complete, reliable, current, or error-free.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Aurelia Essential Oils ON AN AS IS AND AS AVAILABLE BASIS. Aurelia Essential Oils MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Aurelia Essential Oils DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE. Aurelia Essential Oils DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Aurelia Essential Oils ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Aurelia Essential Oils WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Aurelia Essential Oils WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGE RESULTING FROM SALE, NON-DELIVERY, USE OR IMPROPER FUNCTION OF ANY EQUIPMENT PURCHASED FROM US. THE RESPONSIBILITY, IF ANY IS IMPOSED, OF Aurelia Essential Oils IN REGARD TO ANY ITEM PURCHASED SHALL BE LIMITED TO THE MONETARY VALUE OF THE MERCHANDISE PURCHASED.
You can purchase on aureliaessentialoils.com with Visa, Master Card, PayPal and American Express.
if your credit card was rejected, it was rejected by our payment gateway vendor. there could be a few reasons why. here are some tips
- check that the card hasn't expired.
- billing information must be correct. we verify name, address, and zip.
- make sure you include the cvv2 "security code" printed on your credit card. for american express, it's usually a 4-digit code on the front. other cards usually have a 3-digit code printed on the back (see diagram below).
even if you have a card with "no spending limit," we think that some credit card banks start brand new accounts with a low "security limit" (for fraud protection). we've had customers attempt to purchase $1,000+ with a brand new, no-limit card, and get rejected.
the secure credit card gateway system might be busy at the moment. try again in a couple minutes. when their lines are busy, there's not much we can do to speed that up, but they do eventually clear up.
if none of this helps, the next step is to contact your bank to find out why your card is being declined. the system we use only tells us that the card has been declined but gives no reasons. your bank would be able to provide that information to you.
Pre-orders and region restricted items
If we have an item schedule to release and are accepting pre-orders, you will be able to purchase your item online. Region restricted items will be announced for sale upon release via our email newsletter.
aureliaessentialoils.com is not intended to be considered legal, medical, or any other professional service. The information provided is not a substitute for professional advice or care. If you require or desire legal, medical, or other expert assistance, you should seek the services of a competent professional. The author, manufacturer, and their employees and agents are not liable for any damages arising from or in connection with the use of or reliance on any information contained. We reserve the right to refuse service to anyone.
By visiting aureliaessentialoils.com, you agree that the laws of the State of California, without regard to principles or conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Aurelia Essential Oils.
Any dispute relating in any way to your visit to aureliaessentialoils.com or to products you purchase through Aurelia Essential Oils shall be submitted to confidential arbitration in Los Angeles, California if it cannot be amicably resolved between the parties involved. Except that, to the extent you have in any manner violated or threatened to violate Aurelia Essential Oils intellectual property rights, Aurelia Essential Oils may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Serviceability
Please review our other policies, posted on this site. These policies also govern your visit to Aurelia Essential Oils web site. We reserve the right to make changes to our site, prices, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining condition.
Other Terms and Conditions
Aurelia Essential Oils is not responsible for typographic errors.
Aurelia Essential Oils reserves the right to cancel any order you have placed if there was a typographical error on the Aurelia Essential Oils store concerning the pricing or availability of any item you ordered when you placed the order.
Aurelia Essential Oils reserves the right to change the terms and conditions of sale at the Aurelia Essential Oils store at any time.
All sales at the Aurelia Essential Oils store are governed by California law, without giving effect to its conflict of law provisions.
No Aurelia Essential Oils employee or agent has the authority to vary any of the Aurelia Essential Oils store's policies or the terms and conditions governing any sale.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Aurelia Essential Oils cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Aurelia Essential Oils customer support team.
A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Aurelia Essential Oils with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Aurelia Essential Oils to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Aurelia Essential Oils will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Aurelia Essential Oils may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Aurelia Essential Oils until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Aurelia Essential Oils reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Aurelia Essential Oils, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Aurelia Essential Oils will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Certain refund requests for Subscriptions may be considered by Aurelia Essential Oils on a case-by-case basis and granted in sole discretion of Aurelia Essential Oils.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Service and its original content, features and functionality are and will remain the exclusive property of Aurelia Essential Oils and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Aurelia Essential Oils.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Aurelia Essential Oils.
Aurelia Essential Oils has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Aurelia Essential Oils shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Aurelia Essential Oils and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
Limitation Of Liability
In no event shall Aurelia Essential Oils, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Aurelia Essential Oils its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us.
Aurelia Essential Oils
5419 Hollywood Blvd.
Suite C - Los Angeles, CA 90027
Secure Voicemail: 424 234.1431