I hope this letter finds you and your loved ones all in the best health.
While we all try to deal with the uncertainty created by COVID-19 as much as possible, we continue to focus on the well-being of our employees and customers while contributing to the health of our society.
I would like to take this opportunity to inform you of some of the specific measures we are taking to ensure the safety of our products and the people who bring them to you.
Production and warehouse workers are equipped with N95 masks and gloves. Nevertheless, our employees wash their hands after all interactions and use the right hand sanitizers. All employees always keep at least 1.5 meters distance from each other. In order to ensure this smoothly, we now work 2-shifts and have exempted high risk employees. Please understand that orders may be delayed due to stricter import regulations of our raw material from abroad. There may also be bottlenecks in our best-selling products where items are out of stock.
We do everything to ensure that your order arrives on time and appreciate your patience as we try to provide the usual high quality service to all who have placed an order for our products.
As always, we appreciate your trust in us and you can be sure that we will continue to provide all updates as soon as they are available. We understand that this is a stressful and anxious time for everyone, and we want to be there for you now more than ever.
Difficult times remind us of our collective strength and help us be grateful for what really matters.
We hope that you and your loved ones will stay healthy.